Our founder, Matt Stenmark, created Kynd after he and his wife volunteered in Tanzania, Africa. Head to "Our Story" to learn more.
Help
Frequently Asked Questions
General
How can I get in touch with Kynd?
You can contact our Customer Service team at iNova Pharmaceuticals who will be more than happy to help you with your enquiry! You can call us on our toll-free number (Australia) 1800 630 056 or email us at hello@kynd.life
Product Related
Which Kynd product should I take?
Kynd products are a range of supplements designed for different needs. Unfortunately, we can't recommend a specific product for you, but we do recommend that you seek advice from a healthcare professional to find a product for your individual requirements.
Where are Kynd supplements made?
The Kynd range of tablets and capsules are made here in Australia!
Our Kynd Collagen FORTE sachets are packed in Australia from both local and imported ingredients.
Which products are gluten and dairy free?
Good news! The entire Kynd product range is free from both gluten and dairy.
Are any of your products vegetarian or vegan?
Kynd Sleep + Magnesium is vegetarian and vegan friendly.
We are working on updating some of our existing products to be vegetarian and vegan friendly - stay tuned!
Which products are nut free?
All of our Kynd supplements are free from nuts.
Are these products safe to take whilst pregnant or breastfeeding?
When it comes to pregnancy and breastfeeding, we always recommend that you seek the advice of your healthcare professional before introducing new supplements into your routine.
Which beauty product should I take?
The Kynd range of beauty supplements each have their own
amazing points of differentiation.
Glow combines beauty actives and antioxidants (including French Maritime Pine Bark) to support hair health, nail strength
and thickness, skin health and collagen production.
Collagen+ combines both marine and bovine collagen to help maintain skin
elasticity, skin firmness, collagen formation and general skin health.
Finally, Collagen FORTE holds a high dose of marine collagen in powder
format to support skin structure, hair and nail health and contributes to
protecting against cellular damage.
We recommend that you seek advice from a healthcare professional as they can
physically examine your skin and make an appropriate recommendation.
What's the benefit of having both Bovine and French Marine Collagen?
Kynd Collagen+ contains both Bovine and Marine Collagen.
Bovine Collagen has
been found to increase Types I and III collagen, and Marine Collagen has been
found to boost Types I and II.
The collagen in your skin is primarily made up of Types I and III collagen,
meaning that Bovine Collagen may be especially helpful for maintaining skin
elasticity and firmness.
Meanwhile, Marine Collagen maintains general skin
health and is a more readily absorbed form of collagen.
Purchase Related
How can I buy Kynd products online?
I don't live in Australia, how can I buy Kynd products?
We currently only ship Kynd products within Australia! We have plans in place for our international friends coming soon... To hear when we launch more shipping options, subscribe to our newsletter.
I signed up to a subscription but want to opt-out, how?
We're sorry to see you go.
Subscriptions can be modified/cancelled via your account any time prior to payment being processed.
If you're having trouble with this, give us at least 3 business days before renewal if you cancel your subscription via email at hello@kynd.life
Why do you want my contact number when checking out?
We ask you for your mobile number so that our despatch team can best manage your delivery and contact you if there are any issues.
For any questions or concerns check out our
Privacy Policy or email us at hello@kynd.life
Post-Purchase Related
When will I receive my order?
Your order will be despatched within two business days following your purchase.
Then, depending on which state you're in, you can expect your bundle of kindness within two to five business days.
If you have not received your item, double check your tracking information provided.
Otherwise, please contact our customer service team.
My product didn't arrive in one piece?
We're so sorry to hear about that!
Unfortunately, these things sometimes happen when using glass #PlanetKynd
Please contact our Customer Service team at iNova Pharmaceuticals who are trained experts to help.
You can call us on our toll free number (Australia) 1800 630 056 or email us at hello@kynd.life
What if I want to return my product?
We're here to help!
First, please read through our Refund Policy by clicking here.
If you have any questions, please contact our Customer Service team on our toll free number (Australia) 1800 630 056 or email us at hello@kynd.life
I received the wrong product?
Whoops! We're so sorry you didn't receive the bundle of kindness that you were expecting!
Please contact our Customer Service team who will work their magic to provide you with the correct order.
You can call us on our toll free number (Australia) 1800 630 056 or email us at hello@kynd.life
Environment
How is your fish oil sustainably sourced?
Kynd's Fish Oil is sustainably sourced and purified in Arica, Chile, in the middle of the richest fishing ground for anchovy in the world, the South Pacific Ocean!
The Friend of the Seas group has certified our supply of Omega-3 as sustainable fishing and sustainable aquaculture. Click here to learn more about our sustainable fish oil!
How are you kynd to the planet?
It's important to us that as a brand, we show kindness to the planet. Click here to head to our 'Sustainability' page to find out the steps we've taken to be #KyndToThePlanet and how to best dispose of your empty Kynd packaging.