PRIVACY POLICY

 

 

AUSTRALIAN PRIVACY ACT

 

Global Health Initiative Pty Ltd (ABN 20 631 699 075), referred to as “Global Health Initiative”, “us”, or “we”, owns and operates the website, www.kynd.life.com.au (the Website).  We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (the APPs). This Privacy Policy serves as a guide on how we handle the personal information pertaining to you, covering its collection, usage, disclosure, and storage.

 

 

If you have questions, concerns or complaints regarding this Privacy Policy, you should contact us at legal@kynd.com.au

 

 

 

ACCEPTANCE OF PRIVACY POLICY

 

This Privacy Policy is an integral component of, and is governed by, our Terms & Conditions. When you visit our website, use our website, make purchases via our website, and/or provide your personal information to us, you are confirming your agreement with the terms outlined in this Privacy Policy. Your confirmation signals your consent to the handling of your personal information in accordance with the provisions detailed in this Privacy Policy.

 

 

 

ADDITIONAL INFORMATION

 

1. What is personal information?

 

"Personal information" encompasses any information or opinion that has the potential to reasonably identify an individual, regardless of the accuracy of the information or opinion, and regardless of whether recorded in a material form or not, including the following:

-     name and date of birth

-     residential and business postal addresses

-     telephone/mobile/fax numbers

-     email addresses

-     your computer and connection information; and

-     any information that you otherwise share with us.

 

 

2. Information We Collect:

 

• Personal Information: When you make a purchase or create an account, we collect your name, postal address, email address, telephone or mobile phone number(s), payment details, your opinion on products and other details such as product preferences.

 

• Usage Information: We gather data on how you interact with our website, including pages visited, time spent, and preferences, to improve your browsing experience.

 

• Device Information: We may collect information about your device, such as IP address and browser type, for security and analytics purposes.

 

 

3. We May Collect Personal Information When You:

 

-    Visit and/or use this site;

-    Sign-up for an account;

-    Submit account information;

-    Sign up to our newsletter;

-    Place orders for and/or purchase our products;

-    Use our online quiz to receive personalised recommendation;

-     Visit and provide comments on this website and any social media webpages that we manage;

-    Provide feedback on our products;

-    Contact us, for example via email, phone, or via our website (including website enquiry forms), social media pages, and/or apply for employment

     with us;

-    Sign up for a loyalty program account and use your loyalty program account;

 -   Subscribe to our newsletters or other promotional materials, and/or sign-up to participate in promotional activities (our promotions,

      competitions, and surveys may be subject to their own terms and conditions).

  

 

4. Non-Personal Information:

 

• We gather non-personal information using cookies, online analytic tools, and by recording your IP address, operating system, and browser      details when you visit our website. This data is aggregated, ensuring individual identification is not possible.

 

 

5. Third Party Information Collection:

 

• We may obtain your personal information from third parties, including law enforcement, government entities, payment service providers, authorised representatives, market research providers, and referees/previous employers in employment applications. We collect from third                            parties when direct collection from you is impractical, informing and obtaining consent when applicable.

 

 

6. How We Use Your Information:

 

Your personal information may be used for the following:

 

• Verifying your identity;
• Responding to any queries or feedback;
• Processing orders: personal information may be used to fulfill your orders, send order confirmations, and provide customer support;
• Personalisation: Usage information helps us tailor your experience, recommend products, and personalise content based on your preferences.
• Communication: We may contact you with updates, promotions, and newsletters. You can opt-out of these communications at any time.
• Preventing and detecting any misuse of, or fraudulent activities involving this site;
• Conduct research and development in respect of our products and/or services;
• Maintain and develop our business systems and infrastructure.

 

 

3. Information Sharing:

 

• Third-Party Service Providers: We may share your information with trusted third-party providers for order fulfillment, payment processing, and analytics. These partners adhere to strict confidentiality and security standards;
• Company advisors: We may share your information with our company advisors;
• Legal Compliance: We may disclose your information if required by law or in response to legal requests.

 

 

4. Your Choices:

 

• Account Settings: You can update your personal information and communication preferences in your account settings.

 

• Opt-Out: You have the option to opt-out of promotional communications. Follow the instructions provided in our emails or contact us directly.

 

 

5. Security Measures:

 

• We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

 

 

6. Cookies:

 

• We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
• Cookies gather data such as the server your computer or device is logged onto, your browser type, and how you gained entry to our Website.

 

• This data is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our website.

 

• This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable         information.

 

• Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our website.

 

• This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable         information.

 

• If you disable cookies, we may be unable to optimise your visit to our website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.

 

• In some cases, third parties such as Google Analytics and Google AdSense may place cookies through this site. Third party social media applications such as Facebook and Instagram may use cookies to facilitate the various buttons and/or plugins on this site.

 

 

7. Storage of Personal Information:

 

• All collected personal data is securely stored in compliance with industry-standard protocols, ensuring protection against unauthorised access, disclosure, alteration, or destruction.

 

• Our storage systems undergo regular assessments and updates to align with the latest security measures, providing a robust environment for safeguarding your information.

 

• Data collected about you may be processed by third-party services, with data centres outside Australia. These services are essential for our legitimate interests, including analysing customer usage and developing our business. We ensure third-party processors implement security                            measures and maintain confidentiality.

 

• We retain your data only as long as necessary to serve its original purpose, complying with legal and reporting obligations. After the retention period, your data will be either deleted or anonymised. You can request data deletion in certain circumstances.

 

 

8. Accessing and Updating your Personal Information

 

• You have the right to access and correct your personal information. To ensure accuracy, we rely on the quality of the information you provide.

 

• If your information changes or you no longer want our services, update it in your account or deactivate by emailing us or contacting us at customersupport@kynd.com.au.

 

 

9. Changes to Privacy Policy:

 

• We reserve the right to update our Privacy Policy. Any changes will be posted on this page.

 

 

 

By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Kynd.

 

 

 

Last Updated: 14 October 2024